Caesars Windsor Casino Privacy Notice

Privacy matters at Caesars Windsor in Canada. We collect and use personal information only for clear, practical purposes connected to our services.

When you register, play, or contact support, certain details help us confirm your identity, process payments, and protect your account. We also use technical information to keep the site running reliably, monitor performance, and improve the experience over time.

Information we collect

We may collect personal information in several categories, depending on how you interact with us.

• Account details such as full name, date of birth, and contact information.
• Verification information, including government-issued identification details.
• Financial and transaction information used for deposits and withdrawals.
• Gameplay and session information, including wagering amounts and durations.
• Technical information like IP address, device identifiers, and cookie data.

How we collect information

We collect information through standard account and service activity. This includes registration and verification, payment activity, website or app usage, customer support interactions, cookies and similar technologies, and selected third-party service providers.

How Caesars Windsor Uses Data

We use personal information to provide our online casino services in Canada and to meet regulatory expectations. Processing is based on legal grounds that may include performance of our contract with you, compliance with legal obligations, legitimate business interests, and your consent where applicable.

Purposes for using your information

• Account management, including identity and age verification.
• Processing deposits and withdrawals, plus transaction confirmations.
• Customer support and issue resolution during account activity.
• Fraud prevention, money laundering controls, and tax reporting requirements.
• Service improvement through usage analysis and troubleshooting.

Information sharing & transfers

We may share information with service providers such as payment processors, identity verification services, cloud hosting providers, customer support systems, and analytics providers. We may also share information with regulatory authorities, tax authorities, and other parties when required by legal process or to protect rights, privacy, safety, or property.

Your personal information may be transferred to, stored, and processed in countries outside of Canada, including the United States. We apply appropriate safeguards so your information remains protected in line with this Privacy Policy, regardless of where it is processed.

Security safeguards

We use technical and organizational controls designed to protect personal information from unauthorized access, loss, or misuse. Measures include industry-standard encryption for data transmission, secure storage systems, access controls and authentication requirements, regular security assessments, and employee training on data protection.

Retention & Your Choices

We keep personal information only as long as necessary for the purposes described here, unless a longer period is required by law. When information is no longer needed, we securely delete or anonymize it.

Retention periods

Retention depends on the type of data and why it was collected.

• Account information is kept for the duration of the account plus 5 years.
• Transaction records are retained for 7 years for tax requirements.
• Gameplay data is generally retained for 2 years.
• Communication records are generally retained for 3 years.

Your privacy rights

You can request access to your personal information, correct inaccurate information, request deletion (subject to legal obligations), restrict or object to certain processing, and request data portability. You can also withdraw consent for marketing communications where consent is the basis for processing.

We may request additional information to verify your identity before completing a request. We will respond within 30 days.

Cookies & preference settings

We use cookies and similar technologies to support essential site functions, understand interactions through analytics, remember preferences with functional cookies, and support marketing with targeting cookies. You can manage cookie choices through our consent banner, browser settings, and device preferences, though disabling some cookies may limit certain features.

Age eligibility

Our services are not directed to individuals under the age of 19. We do not knowingly collect personal information from individuals under 19, and if we learn such information was collected inadvertently, we will delete it.

Privacy Policy updates

We may update this Privacy Policy from time to time. For material changes, we may post an updated version on our website, send an email notification, or display a notice when you next log in.

Quick Summary of Key Details

For convenience, the summary below highlights key figures and operational points at a glance, with additional context provided in the sections above.

Privacy contact & requests

If you have questions about our privacy practices in Canada, contact our Privacy Officer. You can write to Caesars Windsor Online Casino at 377 Riverside Drive East, Windsor, Ontario, Canada N9A 7H7, email [email protected], or call 1-800-991-7777.

If you would like to make a privacy request, providing enough details to help us locate your account supports a faster response. We may request additional verification before proceeding to help protect your information.