Caesars Windsor Casino Terms & Conditions

These Terms and Conditions set out the rules for using our online casino services in Canada. By registering, accessing, or using our services, you confirm that you understand and accept this agreement.

We may update these Terms and Conditions at any time. Changes take effect immediately when posted, and continued use of the services means you accept the updated terms.

To keep expectations clear, we use a few key definitions. An account is your registered player profile, and services include our games, features, content, and site or mobile functionality.

A bonus refers to promotional offers such as free bets or free spins. Intellectual property includes our trademarks, trade names, logos, software, and other protected materials.

Account eligibility & basic rules

Access depends on meeting age and location requirements. You must be at least 19 to open an account, deposit funds, and participate in gaming activities.

To play, you must be physically located within Ontario, Canada. We use geolocation technology to confirm your location while you are using the services.

• Provide accurate and up-to-date registration details.
• Keep your login credentials confidential.
• Maintain only one account per individual.
• Do not allow third parties to access or use your account.

We may suspend or close accounts if we suspect fraud, violations of these Terms and Conditions, or where required to meet legal obligations. This includes cases where multiple accounts appear to be linked to the same person.

Identity verification & required documents

We are legally required to verify identity. When requested, you must provide valid documents, and incomplete verification may limit account functions, including withdrawals.

• Government-issued photo ID, such as a passport or driver’s licence.
• Proof of address, such as a utility bill or bank statement dated within the last 3 months.
• Proof of payment method ownership where applicable.

Online Casino

Our financial rules are designed to support straightforward play and responsible processing. Deposits must be made using payment methods registered in your name, and we do not accept third-party payments.

The minimum deposit is $10.00 CAD. Maximum deposit limits vary depending on the payment method and your account status.

We do not charge fees for deposits, although payment providers may apply their own charges. Deposited funds must be used for gameplay purposes, and money transfer or laundering activity is prohibited.

Withdrawal review & processing

Withdrawal requests are reviewed and may require additional verification. Where possible, withdrawals are returned to the original deposit method to support anti-money laundering requirements.

The minimum withdrawal is $10.00 CAD. Standard accounts have a maximum withdrawal limit of $10,000 per week, with higher limits available for VIP tier members.

After approval, processing times vary by method. E-wallets are typically completed within 24-48 hours, while bank transfers and credit or debit cards may take 3-5 business days.

Currency & exchange rates

All accounts operate in CAD. If a transaction is made in another currency, it will be converted at the prevailing exchange rate, and your financial institution may apply conversion fees.

Deposits, withdrawals, and dormant accounts

If an account has no login activity for 12 consecutive months, it will be classified as dormant. Dormant accounts may incur a $5.00 CAD monthly administrative fee, deducted from the account balance.

If a dormant balance reaches zero, we may close the account. Logging in periodically and reviewing your balance can help prevent unexpected fees.

Bonus Terms

Bonus offers include conditions intended to protect fair use and keep promotions aligned with recreational play. Each bonus may have specific terms, and the rules below apply unless a promotion states otherwise.

Players may have only one active bonus at a time unless we specify a different structure. Bonus funds are used before cash funds during wagering.

Wagering requirements & game contributions

Bonuses are subject to wagering requirements before any related winnings can be withdrawn. Unless stated otherwise, the standard requirement is 30x the bonus amount.

Different game types contribute at different rates toward wagering. Slots contribute 100%, table games contribute 20%, and video poker contributes 10%.

• Live dealer games contribute 10% toward wagering.
• Sports betting contributes 0% toward wagering.
• Attempting to withdraw before completion may result in forfeiture of bonus funds and related winnings.

Bonus expiry & fair play rules

Unless otherwise specified, bonuses expire 30 days after issuance. Any wagering requirements must be completed within the timeframe stated for the specific promotion.

We may restrict eligibility based on gameplay patterns. We also reserve the right to void bonuses and associated winnings if we identify bonus abuse or irregular play.

• Using multiple accounts to claim promotions.
• Coordinated betting with other players.
• Zero-risk bets, hedging, or similar tactics.
• Placing large bets and then reducing them after clearing requirements.

Player Responsibilities

Playing responsibly and keeping your account secure helps protect your experience and reduces avoidable disputes. We provide tools and rules to support safer play in Canada, including in Ontario.

Game rules, fairness & malfunctions

Each game includes its own rules in the game information section. You are responsible for understanding those rules before placing bets.

All games use a certified Random Number Generator (RNG) to support fair outcomes. If a game malfunctions, affected bets are void and stakes are returned.

We may add, remove, or temporarily disable games without prior notice. Where possible, scheduled maintenance is announced in advance.

Account history & discrepancy reporting

Your game history is available in your account for at least 90 days. We recommend reviewing it regularly and reporting any discrepancies within 14 days of the transaction.

Responsible gaming limits & tools

We offer self-limitation tools designed to make play more manageable. Using these options early can help keep play aligned with your budget and time.

• Deposit limits set by day, week, or month.
• Session time limits and timed reality checks.
• Temporary timeouts of 24 hours, 7 days, or 30 days.
• Self-exclusion for 6 months, 1 year, 5 years, or permanent.

Once set, lowering limits or shortening an exclusion period requires a 24-hour cooling-off period before changes take effect.

Underage access & enforcement

We use strict age verification procedures to prevent underage access. If we discover an account belongs to someone under 19, we suspend it, return deposits, and void winnings.

Privacy, security & acceptable use

We collect and process personal information for account management, payments, legal compliance, security, and fraud prevention. Marketing communications are sent only with consent.

We use industry-standard SSL encryption to protect data transmissions. Notify us immediately if you suspect unauthorized access, and keep your credentials confidential.

Complaints process & governing law

If you have a complaint, contact Customer Support first so we can review the issue. If it remains unresolved, you may escalate it through our written complaint process.

We aim to resolve complaints within 14 business days. These Terms and Conditions are governed by the laws of Ontario, Canada, and disputes fall under Ontario courts.

Liability limits & intellectual property

We are not liable for direct or indirect damages tied to service use, unauthorized access, technical interruptions, or content errors. Our maximum liability is limited to the amount in your account balance at the time of the claim.

Our content is protected by copyright and other intellectual property laws. Reproducing or distributing platform materials requires explicit written permission.

Contact details & getting started

For questions about these Terms and Conditions, contact Caesars Windsor Online Casino at 377 Riverside Drive East, Windsor, Ontario, Canada, N9A 7H7, or call 1-800-991-7777.

To get started, review the eligibility requirements, register with accurate information, and keep verification documents available in case we request them.